Our commitment to your privacy
What information do we collect?
Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. We gather certain information about a User based upon a visit to the Blackboard Website. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you go to next, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet.
How do we collect information from you?
We do not collect any Client Data about you unless you voluntarily provide it to us pursuant to a Client Services Agreement.
You provide Client Data to us when you:
- Input or import data from your systems to ours in order to use the Messaging Services.
- Send e-mail messages, submit forms or transmit other information by telephone, letter, or other communication media.
How do we use the information we collect?
Broadly speaking, we use Client Data for purposes pursuant to the provision of the Messaging Services and in accordance with the Client Services Agreement. These uses include, but are not limited to, the provision of customer support, notification of new features and services, and changes to the Blackboard Website. We may also use Client Data to contact you regarding administrative notices, to resolve disputes, troubleshoot problems and enforce our Client Services Agreement and Blackboard Policies.
With whom do we share your information?
We do not sell, trade, or rent Client Data to others.
Law Enforcement: We may be required by law enforcement or judicial authorities to provide Client Data to the appropriate governmental authorities. We will disclose Client Data upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
How can you update, correct, or remove your personally identifiable information?
We believe you should have the ability to access and edit the Client Data that you have provided to us. You may change any Client Data by emailing us at email@example.com or by telephoning your Client Care representative. Please include your name, address, and/or e-mail address when you contact us. It is your responsibility to promptly update us if your Client Data changes, and keep all information, accurate, current, and complete.
How can you stop receiving communications from a client of the messaging services?
If you are the recipient of a communication using the Messaging Services and wish to stop receiving communications, please send a written request to the entity that dispatched the original communication to you, with instructions to remove your contact details from its contact list. For example, if you are a parent receiving communications via the Connect-ED® Service from your child's school or school district, please inform the school's principal that you wish to be removed from its contact list. If you are a resident in a municipality using the Connect-CTY® Service, please contact the agency or entity that dispatched the original communication to you and ask them to remove your contact information. Please understand that it may be impossible to completely delete your information without some residual information because of backups.
As a client, what are the rules regarding message dissemination?
Prior to sending any messages using the Messaging Services, you represent and warrant that (i) you have obtained all requisite permissions (from the pertinent authorized individual(s)), to provide the Client Data to Blackboard pursuant to the provision of the Service; (ii) to the best of your knowledge, all the Client Data is correct and complete, and that any changes to such Client Data will be communicated in writing to Blackboard on the same day that you obtain knowledge of such change; (iii) you are authorized to send messages to each intended recipient via any communication medium; (iv) you will provide each recipient with a facility to withdraw his, her or its permission, and will not send messages to such recipient upon receipt of the withdrawal request; (v) you will inform Blackboard in writing of such withdrawal request within 24 hours of the request; and (vi) you will seek to comply with all relevant federal and state laws and regulations including, without limitation, the CAN-SPAM Act of 2003, the Do Not Call Provisions of the Federal Trade Commission's Telemarketing Sales Rule, and State Do Not Call laws, in the conduct of your actions regarding the subject-matter of this Agreement.
What security precautions are in place to mitigate loss, misuse or alteration of information?
Your information is protected in several ways:
Information Security: All data transmitted to and from the Client utilizes Secure Sockets Layer (SSL). Blackboard retains an external security auditing firm to perform audits to discover potential security threats, assess risks, and provide solutions for patching and managing those risks. In addition, we have implemented security measures in the following areas and to the standards listed below:
- Internet Packet Security - The Messaging Services utilize Secure Sockets Layer (SSL) in conjunction with multiple layers of firewalls, monitoring, and audit tools.
- Physical Security – All Client Data is maintained at a data center with 24/7 video and human surveillance. Access to data is limited to specific authorized personnel with valid identification, handprint identification, and a key card to enter the facility. Data facilities have redundant power feeds and data connectivity, are fireproof, flood proof, and have level 4 rating earthquake protection.
- Data Security - All database servers are behind both the primary and secondary firewall, are inaccessible from the outside, and secured on a separate VLAN with non-routable IP addresses to the Internet. A specific and limited number of staff with specific permission levels is permitted access to the database. All access to the database is limited to specific computer addresses (MAC addresses) and require domain level authentication for access.
Evaluation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.
Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information.
Client Obligations. All Clients of the Messaging Services are required to enter a unique username and password, or other security access requirement. The password is encrypted. We recommend that you do not divulge your password to anyone. Blackboard cannot be held accountable for activity that results from your own neglect to safeguard the secrecy of your password. We recommend that you quit your entire browser application when you have completed your time on this Site.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect Client Data, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through the Blackboard Website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party. If you are suspicious of an inquiry for your account information, contact us immediately by telephone at (818) 808-1716 or by email at firstname.lastname@example.org
What about other web sites linked to the Blackboard website?
When you use the Blackboard Website, we may store cookies on your computer in order to facilitate and customize your use of the Blackboard Website. Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. They are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user's transactions on related Web pages. Cookies should make your online experience easier and more personalized. We may use Web site browser software tools such as cookies and Web server logs to gather information about Users' browsing activities in order to constantly improve the Blackboard Website, and better serve our Clients. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve the Blackboard Website. Web server logs allow us to count how many people visit the Blackboard Website and evaluate their visitor capacity. We do not use these technologies to capture your individual e-mail address or any personally identifying information about you.
Further business transactions
As we continue to develop our business, we might undergo a change of ownership such as a merger and/or a sale of all or substantially all our stock or assets. In such transactions, user information, including Client Data, generally is one of the transferred business assets, and by submitting Client Data on the Blackboard Website, through data import, or any other means, you agree that Client Data may be transferred to such parties in these circumstances. However, any party purchasing our assets will be subject to an obligation to maintain the integrity of your information.
Effective date and contact information
Blackboard Connect Inc.
Legal Affairs Department
1111 19th Street, N.W.
Washington, DC 20006
Attn: Privacy Compliance
You may also contact us by email at email@example.com